Get in touch with us.
Please contact our sales team for more Information & to understand about how, feedINN can change the dynamics of your organization
It’s All In the Moment for FeedINN
Designed to make sharing feedback simple, fun, and convenient.
Introducing FeedINN
A Multi-Channel Feedback System
across every customer touch point.
In the new era of customer engagement, customers are won and lost in real-time and they all have different Moments of Truth. Offering your customers the choice of how and when to share their feedback response rates can exceed 50%. FeedINN Platform gathers feedback in two ways – Event Triggered Requests and Listening
Event Triggered Requests are sent at specific points when customers are likely to want to feedback – for instance when they check out of a hotel, receive a parcel or come to the end of a transaction. Listening Posts are on hand to capture feedback from customers whenever they feel the need, at moments that you can’t predict. They can be advertised in-store in a , on all customer facing documents and wherever customers might interact with your brand.
Why feedINN
With feedINN feedback management, you can:
- Share data with critical stakeholders and showcase actionable results using customizable, interactive dashboards, branded reports, and embeddable widgets.
- Easily aggregate and create a single view analysis of response data across multiple surveys, time periods, and individual customers.
- Manage a single, enterprise survey and case management solution to drive action and accountability in a closed-loop process, across your organization.
- Unify siloed approaches, disparate systems, and disjointed processes to facilitate better, more informed business decisions.
- Scale the product to thousands of users with a rich feature set of permissions and workflows that ensure brand standards and protect customer data.
-
Clear, Actionable Insight
Clear, Actionable Insight
All feedback is presented back to you in a customisable dashboard, giving you an instant overview of how your business is performing and highlighting opportunities for praise and areas in need of improvement .
Automated alerts can be set up to ensure the right information gets to the right people at the right time and gamification can be used to engage employees and empower them to take action.
-
Employee Engagement
Employee Engagement
In addition to engaging with customers, FeedINN can also engage with employees and workforces. Whether it be via kiosk or online, we can provide insight into many aspects of your employees and their motivators.
Through tailored engagement surveys and 360 degree feedback, you can understand what drives employee behaviour and how you can use this information to assist with training and development planning to ensure your employees are motivated and productive. For more information, give us a call.
-
Insight to Action Immediately
Insight to Action Immediately
FeedINN gives you the capabilities you need to quickly turn understanding of your customer into action so you can respond in real time.
FeedINN provides tailored message to the management via email or mobile, if a customer moves dissatisfied from your premise
This feature enables you to quickly action and avoid the customer dissatisfaction to spread across his peer groups
Our Features
Offering highly intuitive, scalable technology
It’s All In the Moment for FeedINN
In addition to engaging with customers, FeedINN can also engage with employees and workforces.
Whether it be via kiosk or online, we can provide insight into many aspects of your employees and their motivators.
FeedINN is also an ideal tool for evaluating all types of training events, workshops, conferences and other learning activities.
Build any content which can help to evaluate training effectiveness at all levels, from participant satisfaction through to business impact. Create and adapt their own content according to their individual needs for any training evaluation
Keeping participants’ attention is not always easy, especially when so many surveys are competing for their time. Add visual and interactive questions to make your surveys engaging and keep participants clicking.
Select from our range of clickable image questions or design your own. Answer questions with our prebuilt slider controls or design your own.
You’re looking to create the best possible experience for your customers. Analytical or methodological challenges are not a good reason to slow your progress.
Every industry is different, and every customer is, too. Invariably, as you strive to improve your customers’ experience, you’re going to run into tough problems, and our FeedINN’s Consulting team members are the ones to take on the toughest of them.
Offering highly intuitive, scalable technology, FeedINN uses platforms for customer input such as touch screen kiosks, iPads, mobile phones and other emerging technologies.
FeedINN enables you to grow your feedback management along with how your business grows with its unique and scalable platform . FeedINN’s innovative platform helps you to deploy to any new organization and add new employee with in 60 minutes
Every industry is different, and every customer is, too. Invariably, as you strive to improve your customers’ experience, you’re going to run into tough problems, and our FeedINN’s Consulting team members are the ones to take on the toughest of them.
feedINN architecture diagram
